All work products of SGS Custom Firearms, LLC are uniquely customized, this being the case we have a strict return policy, but also have a GREAT Customer Service Policy.
*Unused Firearms and inventory parts maybe returned within 15 days of receipt with a restocking fee of 15% deducted from refund - refunds are processed within 45 days.
*Returns on used Firearms or used Inventory Parts will not be accepted, no exceptions.
*Defective Inventory Parts will be returned thru the Parts Manufacturer, contact us and we will assist in navigating the process.
Customer Service and Warranty
We know and believe customer satisfaction is the key to repeat customers and word of mouth business growth. We stand behind our product 100% and if there are any issues with your custom firearm, custom work or inventory parts we will address those issues on a case by case basis.
*We offer a lifetime warranty on our Cerakote Finishes against Cracks, Peeling or Flaking. The warranty does not provide for wear and tear in high friction areas, nor does the warranty cover finish damage caused by misuse, accidents, or mistreatment of the firearm. All warranty claims are reviewed by our experienced staff. If the staff determines the warranty claim is valid, the firearm will be refinished free of charge in the same or similar Cerakote finish. This warranty does not provide for any refunds or exchanges.
*The custom pistols we produce sometimes require simple and basic tuning. If the need arises and you feel it is not something you can do yourself within the first 90 days after purchase, please contact us and we will provide Gunsmith services at no charge. Note, customer is required to cover shipping fees to and from our location.